Help and FAQ
How long does it take to receive my wall art?
Our team of designers requires a minimum of 48 hours to personalize and prepare your artwork. Once customized, your order will be delivered within 7-12 business days for shipments within the US. For international orders, delivery times may vary. The estimated ground travel time is as follows:
- Florida: 5-6 business days
- US East Coast: 6-7 business days
- Central US: 7-9 business days
- US West Coast: 8-9 business days
Do you ship internationally?
Yes, we ship worldwide. Whether it’s from Australia to Zanzibar, we ensure your order reaches you.
Can I return a custom-made canvas?
Once your artwork is printed with your chosen pictures and words, it is tailored specifically for you and cannot be returned. However, we strive for your complete satisfaction with your Pix and Pop Art experience. Should you have any concerns or reasons for dissatisfaction, please contact us, and we’ll work towards a resolution.
What should I do if my artwork arrives damaged or if there's an issue with my order?
In the event of shipping damages or errors, please retain the packaging and its contents and promptly contact us with photos of the area of concern. Our Customer Service team will respond with a resolution within 1-2 business days.
Do you offer discounts?
Occasionally, we offer discounts. To avail of these discounts, you may need to enter a promo code at checkout. Please visit our homepage to check for ongoing specials.
Why can't I immediately see my design?
Our designer artists handcraft photo insertions, ensuring each artwork’s uniqueness. Some photos may be cut for better rendering. Rest assured, your artwork is personalized just for you.
Can I add more words and photos?
Certainly! Adding additional elements requires extra effort from our team. Feel free to contact us to discuss options and pricing.
Where will the text be placed, and are there specific allocations?
Icons on the left of the main image indicate where pictures and words will be inserted. Trust our designers to allocate space effectively, enhancing the overall presentation.
Can I gift wall art, and will the price be included in the shipment?
The price will not be included in the shipment. To gift wall art, simply specify the recipient’s address during checkout.
What types of images can I use?
You can upload JPEG, JPG, PNG, TIF, TIFF, HEIC, or GIF images from your computer or import them from various platforms like Google Photos, Facebook, Instagram, Dropbox, or Google Drive.
How do I ensure my photo is of high quality?
See our detailed explanation on the bottom of the order page.
Upon upload, we’ll inform you if your photo meets quality standards. Our designers are dedicated to perfecting your image to meet your expectations.
What sizes are available for wall art?
We offer a wide range of standard sizes in portrait, landscape, and square dimensions.
What appears on the edges of my canvas?
Your art wraps onto the edges in a museum-style finish.
How do I hang my wall art?
Each wall art comes with hardware suitable for any wall. Simply hammer your nail(s) into the wall for installation.
Where shouldn't I hang my wall art?
For optimal preservation, hang your wall art indoors. Avoid direct sunlight and high-humidity areas.
Can I clean my wall art?
Yes, a feather duster is suitable for cleaning your wall art.
I have questions about my canvas. How can I reach out?
Please email us with any questions or concerns.
How many promo codes or vouchers can I use at once?
You may use one promo code or voucher per transaction. Unfortunately, discounts cannot be combined.
Is your website secure?
Absolutely, we ensure secure transactions to protect your privacy.
What is your privacy policy?
We treat your personal information with utmost confidentiality. For our complete privacy policy, please refer to our website.
